Frequently Asked Questions
Everything you need to know before you order from NAIVROX. Still stuck? Message us on WhatsApp (0340 2222372) and a real person will help.
Ordering & payment
Can I pay cash on delivery?
Yes. Cash on Delivery (COD) is our default option across Pakistan — you pay the courier in cash when your parcel arrives. You can open and check the parcel before paying.
Can I pay online instead?
Yes. Card and online payment are available at checkout if you prefer to pay in advance. It makes no difference to your delivery time.
Do I need to pay anything in advance for COD?
No advance payment is needed for standard COD orders. If we ever need a small token confirmation for a high-value or bulk order, we’ll tell you clearly on WhatsApp first.
How do I know my order is confirmed?
After you place an order, our team confirms it by phone or WhatsApp before dispatch. This is why a correct, reachable phone number is required at checkout. Once confirmed, your order is handed to the courier.
Delivery
How long does delivery take?
Most orders arrive in 2–5 working days after confirmation. Remote areas can take a little longer.
Which areas do you deliver to?
All major cities and most towns across Pakistan, through trusted courier partners.
What does delivery cost?
A flat Rs 199 delivery charge applies to single-item orders. Order 2 items or more and delivery is free.
How do I track my order?
Once your parcel is dispatched, we send you a courier tracking number by SMS or WhatsApp. See the Track Your Order page for details.
Products
Are the products the same as shown in the photos?
Yes. We use real photos of the actual products. Minor differences in on-screen colour can happen between phone screens, but the item you receive is the item pictured.
Is there a warranty?
Every item is checked before dispatch. If a product arrives faulty or stops working due to a manufacturing defect, contact us within the exchange window and we’ll sort out a replacement. Damage from drops, water, or misuse isn’t covered.
Exchanges & returns
Can I exchange an item?
Yes — within 5 days of delivery, as long as the item is unused and in its original packaging with all accessories. Full details are on the Returns & Exchange page.
What if my item arrives damaged or wrong?
Message us on WhatsApp within 24–48 hours with your order number and a short unboxing photo or video, and we’ll make it right at no cost to you.
Support
How do I contact NAIVROX?
WhatsApp is fastest: 0340 2222372. You can also email orders@naivrox.com. We usually reply within a few hours, 7 days a week. More options on the Contact page.