Track Your Order

Here’s how to check where your NAIVROX order is at any point after you’ve placed it.

1. Order confirmation

Right after you order, our team reaches out by phone or WhatsApp to confirm your details. Your order moves to dispatch only after it’s confirmed, so please keep your phone reachable.

2. Dispatch & tracking number

When your parcel leaves our facility, we send you a courier tracking number by SMS or WhatsApp, along with the courier’s name (for example TCS, Leopards, PostEx, M&P or Trax).

3. Track it with the courier

Open your courier’s official website or app, go to their “Track & Trace” section, and enter the tracking number we sent you. The status updates as your parcel moves between cities and out for delivery.

4. Delivery

The courier will call before delivering. Most parcels arrive within 2–5 working days of confirmation. Have your cash ready if you chose Cash on Delivery — you can inspect the parcel before paying.

Haven’t received a tracking number yet?

If it’s been more than 48 hours since you ordered and you haven’t heard from us, your order may still be in confirmation, or a message may not have reached you. Send us your order number on WhatsApp (0340 2222372) and we’ll give you an immediate update.

Need a hand?

Message WhatsApp 0340 2222372 or email orders@naivrox.com with your order number and we’ll track it for you.