Shipping policy

Shipping Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Thank you for shopping with NaivroX. We aim to make your shopping experience simple, reliable, and convenient.

This Shipping Policy explains how we process, ship, and deliver orders placed through naivrox.com.

1. Shipping Locations

We currently offer shipping within Pakistan.

Orders can be delivered to eligible residential and commercial addresses supported by our courier partners.

International Shipping: [AVAILABLE / NOT CURRENTLY AVAILABLE]

If international shipping is available, additional delivery times, customs duties, taxes, and shipping charges may apply depending on the destination country.

2. Shipping Methods

We may use one or more courier and delivery services to ship your order.

Available shipping methods may include:

  • Standard Delivery

  • Express Delivery, where available

  • Cash on Delivery (COD), where available

The available shipping method may depend on your delivery location, product, order value, and other factors.

The shipping option available for your order will be displayed during checkout or confirmed by our team.

3. Order Processing Time

Orders are generally processed within:

[PROCESSING TIME: 1 Day]

Processing begins after your order has been successfully placed and, where applicable, payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

In some cases, processing may take longer due to:

  • High order volumes

  • Product availability

  • Payment verification

  • Incorrect or incomplete customer information

  • Unexpected operational issues

If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.

4. Delivery Timeframe

Our estimated delivery timeframe is:

[5–14 BUSINESS DAYS]

Delivery times may vary depending on your location and the courier service used.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Remote areas or locations outside major cities may require additional delivery time.

5. Shipping Costs

Shipping charges may vary depending on the product, destination, order size, or delivery method.

Shipping Cost: [SHIPPING COST: Depends on Product]

Any applicable shipping charges will be displayed during checkout or communicated to you before your order is finalized.

Where free shipping is offered, the applicable conditions will be clearly stated on the website or during checkout.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment will be collected by the courier upon delivery.

Please ensure that:

  • Your delivery address is accurate.

  • Your phone number is active and reachable.

  • Someone is available to receive the order.

  • You have the required amount available when the courier arrives.

We may contact you to verify a COD order before dispatch.

Repeated refusal of COD orders or fraudulent orders may result in restrictions on future COD purchases.

7. Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking details may be provided through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • The courier's tracking system

You can use the tracking information to monitor the status of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its policies.

To avoid delivery problems, please provide:

  • Correct name

  • Complete delivery address

  • Active phone number

  • Relevant address details, such as apartment, building, street, or landmark

If the courier cannot reach you or the address is incorrect, the package may be delayed, returned to us, or cancelled.

Additional delivery charges may apply if a shipment needs to be re-dispatched due to incorrect information or failed delivery attempts.

9. Delivery Delays

While we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • High shipping volumes

  • Incorrect delivery information

  • Remote delivery locations

  • Transportation disruptions

  • Natural disasters

  • Government restrictions

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us at naivro.ai@gmail.com and we will make reasonable efforts to assist you.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us as soon as possible.

We may work with the courier company to investigate the shipment.

Please provide your:

  • Order number

  • Name

  • Contact number

  • Delivery address

  • Tracking information, if available

We will make reasonable efforts to help resolve the issue.

11. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may request photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged product

  • Any visible damage

This information may be required to investigate the issue with our courier or determine an appropriate resolution.

12. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

NaivroX is not responsible for delivery problems caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Incorrect recipient information

  • Failure to respond to courier calls

  • Failure to receive the shipment

If you realize that you have entered incorrect information, please contact us as soon as possible at naivro.ai@gmail.com.

We will try to update the information before dispatch where possible.

13. International Shipping

[INTERNATIONAL SHIPPING: NOT CURRENTLY AVAILABLE]

If NaivroX begins offering international shipping, this section will be updated with the countries served, available shipping methods, estimated delivery times, and applicable charges.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • VAT or similar taxes

  • Customs clearance charges

  • Other fees imposed by the destination country

These charges are generally determined by the destination country's authorities and are not controlled by NaivroX.

14. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Product characteristics

  • Courier policies

  • Destination

  • Applicable laws or regulations

  • Temporary operational restrictions

If we are unable to ship an ordered product to your location, we may contact you to arrange an alternative solution or cancel and refund the affected order where applicable.

15. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our courier partners, shipping locations, delivery times, costs, or business operations.

The latest version will always be posted on naivrox.com.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

NaivroX
Email: naivro.ai@gmail.com
Location: Islamabad, Pakistan
Website: naivrox.com

When contacting us about an order, please include your order number so we can assist you more quickly.

Thank you for shopping with NaivroX.