Privacy policy

Privacy Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

At NaivroX, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This Privacy Policy applies to NaivroX, an e-commerce business operating in Pakistan.

Business Name: NaivroX
Email: naivro.ai@gmail.com
Location: Islamabad, Pakistan
Website: [Insert Website URL]

For questions about this Privacy Policy or your personal information, you may contact us using the information provided above.

2. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party service providers.

2.1 Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or interact with our website, we may collect:

  • Full name

  • Billing address

  • Shipping/delivery address

  • Email address

  • Mobile or telephone number

  • Account login information

  • Order and purchase history

  • Product preferences

  • Information you provide when contacting customer support

  • Reviews, feedback, comments, or other information you voluntarily submit

  • Any other information you choose to provide to us

Please do not provide sensitive personal information unless it is specifically required for the service you are requesting.

2.2 Payment Information

When you make a purchase, your payment may be processed through a third-party payment provider.

Depending on the payment method you use, the payment provider may collect payment information such as card details, bank information, or other payment credentials.

Where payment processing is handled by a third party, we generally do not receive or store your complete payment card information on our own systems.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages visited

  • Products viewed

  • Referring website or source

  • Time and date of visits

  • Website interaction information

  • Cookies and similar technologies

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

Order Processing

  • Processing and fulfilling your orders

  • Confirming purchases

  • Arranging delivery

  • Providing order updates

  • Handling returns, exchanges, refunds, and cancellations

  • Providing customer support

Website and Business Operations

  • Operating and maintaining our website

  • Creating and managing customer accounts

  • Improving our products and services

  • Personalizing your shopping experience

  • Detecting and preventing fraudulent or unauthorized activity

  • Troubleshooting technical problems

  • Maintaining website security

Communications

We may use your contact information to:

  • Respond to your questions

  • Contact you regarding an order

  • Provide customer service

  • Send important account or transaction-related notifications

  • Send promotional communications where permitted and where you have provided the appropriate consent or otherwise have a lawful basis to receive them

You may unsubscribe from promotional communications at any time.

Analytics and Marketing

We may use information about website usage to understand customer behavior, measure advertising performance, improve our marketing, and develop better products and services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

  • Keeping items in your shopping cart

  • Remembering preferences

  • Maintaining login sessions

  • Understanding website traffic

  • Measuring advertising performance

  • Improving website functionality

  • Providing a more relevant shopping experience

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may use trusted third-party companies and service providers to operate our business and provide services to you.

These may include:

  • Shopify, which provides our e-commerce platform

  • Payment processors and financial service providers

  • Shipping and courier companies

  • Website analytics providers

  • Advertising and marketing platforms

  • Email and communication service providers

  • Customer support and technology providers

  • Fraud prevention and security services

These third parties may process information necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for legitimate purposes.

Third-party providers may have their own privacy policies governing how they handle information. We encourage you to review the privacy policies of services you use through our website.

6. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store, process orders, and support certain website functions.

Information submitted through our store may therefore be processed by Shopify and its relevant service providers in accordance with their applicable privacy practices.

For more information, please review Shopify's privacy documentation.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties as a standalone business practice.

We may share personal information when reasonably necessary for the operation of our business, including with:

  • Payment processors

  • Courier and delivery companies

  • Shopify and technology providers

  • Website hosting and infrastructure providers

  • Analytics and advertising providers

  • Customer service providers

  • Professional advisers

  • Government authorities or law enforcement agencies where legally required

We may also disclose information when reasonably necessary to:

  • Protect our legal rights

  • Prevent fraud or abuse

  • Protect the safety of our customers, employees, or business

  • Investigate suspected unlawful activity

  • Enforce our terms and policies

  • Comply with applicable legal obligations

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and the service involved, safeguards may include:

  • Secure website connections

  • Access controls

  • Authentication measures

  • Limited access to personal information

  • Security monitoring

  • Use of reputable third-party service providers

  • Regular review of security practices

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal, accounting, tax, or regulatory requirements

  • Enforcing our agreements

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

10. Customer Rights and Choices

Depending on applicable law and the circumstances of your request, you may have rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where appropriate

  • Request information about how your personal information is used

  • Withdraw consent where processing is based on consent

  • Opt out of promotional emails or marketing communications

  • Ask questions or raise concerns about our handling of your information

To exercise a privacy-related right, contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized disclosure.

11. Marketing Communications

If you have subscribed to receive promotional communications from us, we may send you information about:

  • New products

  • Discounts and promotions

  • Special offers

  • Product updates

  • Other marketing communications

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related messages, such as order confirmations, delivery updates, or important account notices.

12. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so would be inappropriate or prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

13. International Data Processing

Some of our service providers may process or store information outside Pakistan.

Where personal information is processed by third-party providers in other countries, the information may be subject to the laws and privacy requirements applicable in those jurisdictions.

We use reputable service providers and take reasonable steps to ensure that personal information is handled appropriately.

14. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Fraud Prevention and Legal Compliance

We may collect, use, and disclose information where reasonably necessary to detect, investigate, and prevent:

  • Fraudulent transactions

  • Payment abuse

  • Identity misuse

  • Unauthorized access

  • Security incidents

  • Other unlawful or prohibited activity

We may also disclose information to competent authorities when required or permitted by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy is posted may constitute acknowledgment of the updated policy, to the extent permitted by applicable law.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

NaivroX
Email: naivro.ai@gmail.com
Location: Islamabad, Pakistan
Website: naivrox.com

When contacting us about a privacy request, please provide enough information for us to understand and respond to your request.

18. Important Disclaimer

This Privacy Policy is intended to provide a clear explanation of how NaivroX handles customer information. It should be reviewed and customized to reflect the actual technologies, payment providers, marketing tools, analytics services, shipping providers, and business practices used by NaivroX.

This policy is not a substitute for advice from a qualified Pakistani lawyer. If NaivroX operates internationally or targets customers in jurisdictions with additional privacy requirements, including the European Union, United Kingdom, or other regulated markets, additional provisions may be required.

By using our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.