Terms of service

Terms of Service

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Welcome to NaivroX. These Terms of Service ("Terms") govern your access to and use of our website, naivrox.com, and your purchase of products through our online store.

By accessing our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About NaivroX

These Terms apply to NaivroX, an e-commerce business operating in Pakistan.

Business Name: NaivroX
Email: naivro.ai@gmail.com
Location: Islamabad, Pakistan
Website: naivrox.com

Throughout these Terms, "NaivroX," "we," "us," and "our" refer to NaivroX. "You," "your," and "customer" refer to any person accessing our website or purchasing our products.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your account information updated.

  • Keep your login credentials confidential.

  • Be responsible for activity conducted through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must be legally capable of entering into a binding agreement under applicable law to make purchases from our store.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, violate these Terms, or otherwise create a risk to our business or customers.

You may also purchase products without creating an account if guest checkout is available.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product information displayed on naivrox.com is accurate and up to date.

Product information may include:

  • Product name

  • Description

  • Images

  • Specifications

  • Size or dimensions

  • Color

  • Price

  • Availability

However, product colors and appearance may vary depending on your device or screen settings.

We do not guarantee that product images, colors, descriptions, specifications, or other information will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update product information, change specifications, or discontinue products without prior notice.

4. Pricing and Payment

All product prices displayed on our website are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

Depending on the payment methods available, you may be able to pay using:

  • Cash on Delivery (COD)

  • Bank transfer

  • Debit or credit card

  • Digital payment services

  • Other payment methods displayed at checkout

Payment information may be processed through third-party payment providers.

We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorized payment activity, abuse, or other prohibited activity.

5. Order Placement and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability

  • Incorrect product or pricing information

  • Payment problems

  • Incorrect or incomplete customer information

  • Suspected fraud or unauthorized activity

  • Delivery limitations

  • Duplicate or unusually large orders

  • Violation of these Terms

If we cancel an order for which payment has already been received, we will provide an appropriate refund in accordance with our Refund Policy.

6. Order Verification

For certain orders, particularly Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or email to verify:

  • Your identity

  • Delivery address

  • Contact information

  • Order details

If an order cannot be reasonably verified, we may cancel the order.

Customers are responsible for providing accurate contact and delivery information.

7. Shipping and Delivery

We currently deliver products within areas served by our selected courier and delivery partners in Pakistan.

Orders are generally expected to be delivered within approximately:

7–14 business days

The estimated delivery period may vary depending on:

  • Delivery location

  • Product availability

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the courier, delivery may be subject to the courier's own terms and operational procedures.

Customers are responsible for providing an accurate delivery address and reachable contact number.

If a customer refuses delivery, provides an incorrect address, or is repeatedly unavailable to receive the order, we reserve the right to cancel the order and recover reasonable delivery or return costs where permitted by applicable law.

8. Delivery Delays

NaivroX is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • Public emergencies

  • Courier operational issues

  • Incorrect customer information

We will make reasonable efforts to assist customers in resolving delivery issues.

9. Returns and Refunds

Our return and refund process is governed by our Return & Refund Policy.

Where eligible, customers may request a return or refund within:

[Insert Return Period, e.g., 7 days]

Products may need to meet certain conditions to qualify for a return, including that they are:

  • Unused

  • Unworn, where applicable

  • In their original condition

  • Returned with original packaging where required

  • Accompanied by proof of purchase

Certain products may be excluded from returns or refunds for reasons such as hygiene, personalization, damage caused by the customer, or other applicable restrictions.

Before returning a product, customers should contact NaivroX at:

naivro.ai@gmail.com

Do not send products back without following our return instructions.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing components

please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, order information, or other evidence to assess the issue.

Depending on the circumstances, we may offer:

  • Replacement

  • Exchange

  • Repair, where applicable

  • Refund

  • Another appropriate resolution

The available remedy will depend on the nature of the issue and applicable law.

11. Refund Processing

Approved refunds will generally be processed using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your bank, payment provider, or financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

NaivroX is not responsible for delays caused by third-party financial institutions or payment providers after a refund has been initiated.

12. Prohibited Uses

You agree not to use our website or services for unlawful or unauthorized purposes.

You must not:

  • Violate any applicable Pakistani law or regulation.

  • Use the website for fraudulent purposes.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Upload malicious code, viruses, or harmful software.

  • Scrape, copy, reproduce, or exploit website content without authorization.

  • Attempt to obtain another customer's personal information.

  • Use our website to distribute spam or unsolicited communications.

  • Place fraudulent, abusive, or intentionally misleading orders.

  • Use automated systems to interfere with website functionality.

  • Engage in activity that could damage NaivroX, our customers, or our service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

13. Intellectual Property

All content appearing on naivrox.com, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website designs

  • Text

  • Product descriptions

  • Videos

  • Software

  • Website layout

is owned by or licensed to NaivroX unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

14. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

We may also provide links to third-party websites.

NaivroX is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. Disclaimer

We make reasonable efforts to maintain accurate product information and reliable website functionality.

However, our website and its content are provided on an "as available" basis to the extent permitted by applicable law.

We do not guarantee that:

  • The website will always be available.

  • The website will be completely error-free.

  • Product information will never contain errors.

  • Products will always be available.

  • Delivery estimates will always be met.

  • The website will be free from technical interruptions or security vulnerabilities.

Nothing in these Terms is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable Pakistani law, NaivroX and its owners, employees, representatives, and service providers shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability where such exclusion is prohibited by law, including liability that cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NaivroX, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website

  • Fraudulent or unauthorized activity conducted through your account

  • Your violation of applicable law

  • Your infringement of another person's rights

18. Force Majeure

NaivroX will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government actions, strikes, transportation disruptions, internet or telecommunications failures, supplier disruptions, pandemics, or other extraordinary events.

19. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Updated Terms will become effective when posted on naivrox.com, unless otherwise stated.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.

Subject to any mandatory rights or remedies available under applicable law, any dispute arising from or relating to these Terms, your use of our website, or your purchase of products shall be subject to the jurisdiction of the competent courts in Islamabad, Pakistan.

Nothing in this section prevents a consumer from exercising any mandatory rights available under applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable.

The remaining provisions will continue to remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement between you and NaivroX regarding your use of our website and purchase of our products, except where additional terms expressly apply.

23. Contact Information

If you have questions, concerns, complaints, or requests regarding these Terms, please contact us:

NaivroX
Email: naivro.ai@gmail.com
Location: Islamabad, Pakistan
Website: naivrox.com

By accessing or using naivrox.com, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.